AT&T Has No Clue What Phone I Have

I have never really had a problem with AT&T as far as service go’s. Never had a drop call and the data speed has been good. So when I got a email and a text that said I had no data plan with my iPhone, needless to say I was somewhat confused. I have only had my iPhone 3G for over a year now and had the first gen iPhone before that and as most of you know, you can not walk out of the AT&T store with a iPhone that doesn’t have a data plan.

So here is the story. I called to see what was going on and was told what the email already said. My iPhone had no data plan and that it would now be added at $10 more a month. I asked how is it that I have been getting email and using apps for the past year and have no data plan? Seems it came down to when I got the 3G at the store. The guy that was setting everything up somehow didn’t put in my account that I was upgrading my phone. What I was told is that with the first gen iPhone the data plan was $20 a month and unlimited text was another $20. With the 3G data is $30 a month. I checked my last statement and it showed I was paying the $20/$20.

There are two problems with AT&T not knowing what phone I was on when they should. The first is the lady I talk to today said that it could of been when I got the 3G that the sim card was used from first gen and that is why I was still only paying $20 for data. This is not true because at the store, when the guy was setting up my phone, I ask if I could use the same sim card and he said I couldn’t and I watched him take the sim out of the 3G and enter something into his computer. The second is that for as long as I can remember when I log into AT&T’s site to pay my bill it shows a picture of the 3G and says I have a 3G. So one way or another they should know what phone I am using.

What I was told was that they just did some sort of audit and that is how this got started so I am sure I am not the only person getting the “You don’t have a data plan and we need more money” email. I did ask if I could end my contact without paying the early termination fee since they were changing the price. Didn’t work.

I love the iPhone and use it every day. But I am over it. For the past few years there was nothing that was anywhere near as good but lately that’s starting to change. I love Apple products and most of my data is with Google. So now I am being torn in two. And as much as I love Apple, I hate the box your in when you get anything they make. So the Nexus One is looking very good to me. Just have to wait and see if Verizon messes it up when they get it. Lets hope not.

UPDATE (1-14-2010) – I got a email from AT&T that linked me to a PDF file outlining the changes in my account. The funny thing was the name of the PDF file. In case you don’t remember, Cingular got the iPhone. AT&T got it after they took over Cingular. Seems everyone forgets that. Something tells me that Apple would of been better with Cingular.

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